Term and Conditions

Welcome to Royal Canin Store

At Royal Canin Store, we believe your pets are family. These Terms and Conditions govern your use of our website and services. By accessing petsfoodsoffer.com and making purchases, you agree to be bound by these terms.

1. User Responsibilities and Account Terms

1.1 Account Registration

While not mandatory for browsing, creating an account enhances your shopping experience. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and current personal information
• All activities that occur under your account
• Notifying us immediately of any unauthorized account use

1.2 Age Requirement

You must be at least 18 years old to make purchases on our website. By placing orders, you confirm you meet this age requirement.

1.3 Prohibited Activities

Users must not:

• Use the website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Submit false or misleading information
• Use automated systems to extract data without permission

2. Products and Services Description

2.1 Product Categories

We specialize in premium pet care products including:

• Animal Wear: High-quality apparel for pets
• Food Products: Specialized diets for cats and dogs
• Care & Grooming: Professional grooming supplies
• Medical Equipment/Consumables: Health and wellness products
• Home, Garden & Travel: Lifestyle products for pets

2.2 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and we reserve the right to update product information without prior notice.

3. Order and Payment Terms

3.1 Order Process

The ordering process involves:

• Adding items to your cart
• Providing accurate shipping information
• Selecting preferred shipping method
• Completing payment through our secure system
• Receiving order confirmation via email

3.2 Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, supplier changes, or errors. Applicable taxes will be calculated during checkout based on your shipping location.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Shipping Areas

We ship globally, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us before ordering.

4.3 Delivery Responsibilities

Once the shipping carrier takes possession of your order, responsibility for the package transfers to you. We recommend:

• Providing accurate and complete shipping addresses
• Being available to receive deliveries
• Inspecting packages upon delivery for visible damage
• Reporting any delivery issues within 24 hours

5. Returns and Exchanges

5.1 Return Policy Overview

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible:

• Items must be unused and in original condition
• Original packaging, tags, and documentation must be included
• Return request must be submitted within the 15-day period

5.2 Non-Returnable Items

Due to health, safety, and hygiene considerations, the following cannot be returned:

• All pet food products (including specialized diets)
• Medical equipment and consumables
• Opened care and grooming products

5.3 Return Process

Follow these steps for returns:

1. Submit return request via email to [email protected] within 15 days
2. Receive authorization and RMA number within 2 business days
3. Package items securely with all original materials
4. Ship to: 1858 Lakewood Drive, Jersey City, US 07304
5. Wait for inspection and processing (3-5 business days)
6. Receive refund or exchange as requested

5.4 Shipping Cost Responsibility

• Defective or Incorrect Items: We cover return shipping
• Change of Mind Returns: Customer responsible for return shipping
• Exchanges for Different Items: Customer pays shipping difference if applicable

5.5 Refund Timeline

Refunds are processed to your original payment method within 3-5 business days after we receive and approve your return. Credit card/PayPal refunds may take 5-10 business days to appear on your statement.

6. Intellectual Property

6.1 Website Content

All content on petsfoodsoffer.com, including text, graphics, logos, images, and software, is the property of Royal Canin Store or our content suppliers and protected by international copyright laws.

6.2 Trademarks

“Royal Canin Store,” our logo, and related marks are trademarks of our company. You may not use these marks without our prior written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include:

• Resale or commercial use of the website or its contents
• Collection and use of product listings or descriptions
• Derivative use of the website or its contents
• Use of data mining or similar data gathering tools

7. Limitation of Liability

7.1 Product Usage

While we ensure the quality of our products, Royal Canin Store shall not be liable for:

• Individual pet reactions to products
• Misuse or improper application of products
• Failure to follow product instructions or veterinary advice
• Allergic reactions or sensitivities

7.2 Website Operation

We strive to maintain uninterrupted website access but are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Errors in product descriptions or pricing
• Third-party service interruptions

7.3 Maximum Liability

Our maximum liability to you for any claim relating to our products or services shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our separate Privacy Policy details how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in that policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, and if necessary, through the appropriate courts in Jersey City, New Jersey.

10. Policy Changes

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Contact Information