Privacy Policy

Welcome to Royal Canin Store (operated via petsfoodsoffer.com). At Royal Canin Store, we are dedicated to providing premium pet care products for cats, dogs, and other animals, along with a secure and seamless shopping experience. Your privacy is of utmost importance to us, and this Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with global privacy regulations, such as the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to enhance your shopping experience and provide our services effectively. This includes:

• Personal Identification Information: Name, email address, phone number, and shipping address (e.g., 1858 Lakewood Drive, Jersey City, US 07304) when you create an account or place an order.
• Payment Information: Credit/debit card details (e.g., Visa, MasterCard, JCB) or PayPal account information, processed securely through encrypted channels. Note that we do not store full payment details on our servers.
• Technical Data: IP address, browser type, device information, and cookies (see Section 5 for details).
• Usage Data: Pages visited, products viewed, and order history to personalize recommendations and improve our site.
• Communication Data: Information from customer inquiries via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

Your data is used solely for legitimate business purposes, aligned with our commitment to quality pet care and global accessibility. We use it to:

• Process orders and payments securely, including global shipping (excluding Asia and certain remote areas).
• Provide account benefits, such as faster checkout, order tracking, and personalized product suggestions (e.g., for Animal Wear, Care & Grooming, or Home Dogs categories).
• Improve website functionality and user experience based on analytics.
• Communicate with you about orders, promotions, or updates, in line with your preferences.
• Ensure security by monitoring for fraud or unauthorized access.

We do not use your data for purposes unrelated to our services without your consent.

3. Sharing and Disclosure of Information

We value your trust and only share your information under specific circumstances:

• Service Providers: We partner with trusted third parties, such as payment processors (e.g., PayPal, Visa) and shipping carriers, to fulfill orders. These partners are bound by confidentiality agreements and comply with applicable privacy laws.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity, with notice provided.
• Non-Personal Data: We may share aggregated, anonymized data for analytics or marketing purposes, which cannot identify you personally.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data’s security is our priority, reflecting our website’s emphasis on secure payments and global reliability. We implement measures including:

• Storage: Data is stored on secure servers located in regions compliant with international standards, such as the US and EU. We retain data only as long as necessary for business or legal purposes.
• Security Measures: We use industry-standard encryption (e.g., SSL/TLS), firewalls, and access controls to protect against unauthorized access, alteration, or disclosure. Payment information is processed via PCI-DSS compliant partners.
• Breach Response: In the unlikely event of a data breach, we will notify affected users and authorities as required by law.

While we strive for maximum security, no online method is 100% secure; we encourage you to use strong passwords and monitor your accounts.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, consistent with our focus on convenience and personalization. These help us:

• Remember your preferences (e.g., saved payment methods or language settings).
• Analyze site traffic and improve content, such as for Animal Wear or Home categories.
• Provide personalized ads based on your browsing history, with options to opt-out.

You can manage cookies through your browser settings. Disabling cookies may affect site functionality, but essential cookies are required for secure transactions.

6. Your Rights

As a valued customer, you have rights over your personal data, in line with global regulations:

• Access and Correction: Request a copy of your data or update inaccuracies via your account or by contacting us.
• Deletion: Ask us to delete your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications or adjust cookie preferences at any time.
• Portability: Request your data in a machine-readable format.
• Complaints: Lodge a complaint with a supervisory authority if you believe your rights are violated.

To exercise these rights, email us at [email protected]. We will respond within 30 days, as required by law.

7. International Data Transfers

As a global store (serving most regions except Asia and some remote areas), your data may be transferred internationally. We ensure such transfers comply with safeguards like GDPR adequacy decisions or standard contractual clauses.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in laws or our practices. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our site constitutes acceptance of changes.

9. Contact Us