Welcome to Royal Canin Store’s FAQ section! We’re dedicated to providing premium pet nutrition and care products for pet parents worldwide. Below you’ll find answers to common questions about our products, shipping, returns, and more.

📦 Product Information

What types of products do you offer?
We specialize in premium pet care products including:
  • Breed-specific and veterinary prescription diets
  • Animal wear and accessories
  • Care and grooming supplies
  • Home, garden, and travel accessories for pets
  • Medical equipment and consumables
  • Products for both cats and dogs
Are your products suitable for specific breeds or health conditions?
Yes! We offer breed-specific nutrition and veterinary diets developed through scientific research. Our products are formulated to address specific health needs, age requirements, and breed characteristics.
Do you carry prescription pet food?
Yes, we offer veterinary prescription diets. Please consult with your veterinarian before purchasing prescription products to ensure they’re appropriate for your pet’s specific health needs.

🚚 Shipping & Delivery

Where do you ship?
We ship globally to most countries! However, we currently cannot deliver to some remote areas in Asia and other regions. During checkout, you can enter your address to confirm delivery availability.
What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment
How long does order processing take?
Orders are processed within 1-2 business days after payment confirmation. We carefully pack each order to ensure your pet products arrive in perfect condition.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey right to your doorstep.
Do you offer expedited shipping?
Currently, we offer Standard and Free Shipping options as described above. For urgent medical supply needs, we recommend our Standard Shipping option which typically arrives within 10-15 days after shipment.

💳 Payments & Accounts

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial data is processed securely through our trusted payment partners.
Do I need to create an account to place an order?
While creating an account makes future orders faster and allows you to track order history, you can also checkout as a guest. However, we recommend creating an account for the best shopping experience.

🔄 Returns & Refunds

What is your return policy?
We stand by our product quality! If you’re not completely satisfied, you can return items within 15 days of receipt. Please contact our support team to initiate a return.
How do I start a return?
To initiate a return, please contact our customer service team at [email protected]. We’ll guide you through the process and aim to make it as hassle-free as possible.
Are there any restrictions on returns?
For health and safety reasons, we cannot accept returns on opened food products or used medical consumables. All returned items must be in their original packaging and condition.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

🐾 Pet Care Advice

Can you help me choose the right food for my pet?
While we can provide general guidance based on breed, age, and lifestyle, we always recommend consulting with your veterinarian for specific dietary recommendations tailored to your pet’s health needs.
Do you have products for pets with allergies?
Yes, we offer various hypoallergenic and limited ingredient diets. Please check with your veterinarian to identify specific allergens and we can help you find suitable products.

Still Have Questions?

Our customer service team is here to help! Contact us at:

Email: [email protected]

Address: 1858 Lakewood Drive, Jersey City, US 07304

We’re committed to supporting you and your furry family members every step of the way!

Royal Canin Store – Your Trusted Partner in Premium Pet Nutrition and Care

Website: petsfoodsoffer.com | Shipping globally (excluding some remote areas)